1. Artificial intelligence features on the site
- Agent ILMO: general conversational assistant about the company’s services, partnerships and contact methods. It may ask for your contact details to route your request to the team.
- ILMO Data Analyst: assistant that answers questions about the figures in the dashboards and sample data shown on the site.
- Analysis and reports: features that generate summaries, insights and narratives from sample data.
2. How it works and who processes the data
When you type in the chat, your message is sent to our server and may be processed by external language-model and semantic-search infrastructure providers to generate a response. These providers act as data processors and are not authorized to use your messages for their own purposes. Some may be located outside Mexico; see the transfers section of the Privacy Notice.
For context, the assistant may consult public site documentation and sample data. It does not access confidential information of other clients or internal systems.
3. What you should not send to the chat
Do not enter in the chat: sensitive personal data; information about minors; trade secrets or confidential information of your company or third parties; credentials, passwords or access keys; credit card or banking information; nor third-party personal data without their consent. The chat is not a channel for legal, medical, financial or emergency matters.
4. Limitations of the responses
Responses are generated by an automated system and may be inaccurate, incomplete, outdated or not applicable to your particular case. They do not constitute professional advice of any kind and must not be used as the sole basis for relevant decisions. Official information about services, prices, scopes and timelines is what ILMO Consulting communicates to you in writing through its human team.
We do not use artificial intelligence to make automated decisions that produce legal effects on you or to create profiles for discriminatory purposes.
5. Human oversight
All artificial intelligence features on the site are supervised by our team, which reviews the service operation and may disable or correct them. For any matter requiring human attention —quotes, contracts, support or complaints— write through the site AI chat (state your reason) stating "Human assistance"; we reply within 24 hours, Monday to Saturday.
6. Data, retention and training
We retain chat messages for up to 12 months in order to follow up on your request, measure service quality and improve responses. We do not use your conversations to train our own or third-party artificial intelligence models. You may exercise your access, rectification, cancellation or objection rights under the Privacy Notice.
7. AI-generated content
Some summaries, analyses or texts on the site and its demos may be generated or assisted by artificial intelligence. Such content is identified by its context (for example, "insights" sections or report narratives) and is reviewed before publication when public in nature. Chat responses are generated in real time and are identified as coming from an AI assistant.
8. Changes to this policy
We may update this policy when AI features, providers or applicable regulations change. The current version will be published on this page with its update date.