1. Identity and address of the data controller
The controller of your personal data is ILMO Consulting
Address: México
Contact channel: site AI chat (state your reason).
For any matter related to personal data protection you may contact us through the site AI chat (state your reason).
2. Personal data we collect
We collect personal data directly from you when you provide it: (i) through the contact form (name, email, company and the content of your message); (ii) through the artificial intelligence chat or when requesting a quote or meeting (name, email, company and described need); and (iii) when subscribing to updates, in which case we only process your email address.
Automatically, with your consent where legally required, we record technical browsing data for statistical and security purposes: pages visited, date and time, language, device type and referral source. This data is stored in aggregate and anonymized form: we do not store your full IP address or identifiers that allow you to be directly identified.
3. We do not collect sensitive personal data
We do not request or process sensitive personal data (racial or ethnic origin, health status, genetic information, religious beliefs, union membership, political opinions or sexual preference). We ask you to refrain from entering such data in the forms or in the artificial intelligence chat.
4. Primary purposes of processing
- Attend, follow up on and answer your inquiries, quotes, meetings and project requests.
- Provide contracted services and maintain the business relationship.
- Provide care and support through the enabled channels.
- Operate, maintain and improve the website, its content and information security.
- Produce aggregated internal statistics and usage metrics of the site and the AI assistant.
- Comply with applicable legal obligations.
These purposes are necessary for the relationship you request and do not require additional consent for processing derived from a legal relationship.
5. Secondary purposes and how to object
Additionally and with your consent, we may use your email address to send you information about ILMO Consulting services, news and content. If you do not want your data processed for these purposes, you may state so now through the site AI chat (state your reason) with the reason "Objection to secondary purposes", or by clicking the unsubscribe link in any communication. Your refusal will not be grounds to deny the requested services.
6. Data transfers
Your personal data is not sold or rented. To operate the site we may rely on service providers acting as processors that only process data on our instructions, including: web hosting and cloud storage services; transactional email providers; and artificial intelligence service providers that process the content of the messages you send to the chat. Some of these providers may be located outside of Mexico, so your data may be transferred to and stored in other countries; in all cases we require protection levels equivalent to those provided by Mexican law.
Beyond the above, we will only transfer data when there is a legal obligation, a request from a competent authority or your express consent.
7. Data retention
We keep data only for the time necessary to fulfill the described purposes: contact and prospect data, up to 24 months from the last contact; AI chat messages, up to 12 months; and anonymized site statistics, up to 180 days. After these periods, data is deleted or irreversibly anonymized, unless there is a legal obligation to retain it longer.
8. ARCO rights and withdrawal of consent
You have the right to Access your personal data, Rectify it when inaccurate, Cancel it when no longer necessary and Object to its processing (ARCO rights). You may also withdraw the consent you have granted and limit the use or disclosure of your data.
To exercise any of these rights, send a request through the site AI chat (state your reason), stating: name and contact method; document proving your identity or legal representation; clear description of the data and the right you wish to exercise; and any element that facilitates locating your data. We will respond within a maximum of 20 business days and, if applicable, apply it within the following 15 business days.
9. Cookies and tracking technologies
The site uses cookies and local storage strictly necessary to remember your language, theme preference and consent choice. Statistical measurement is cookieless and anonymized; behavioral metrics (reading time, clicks) are only collected if you grant consent. See the details and how to withdraw it in our Cookie Policy.
10. Use of artificial intelligence
The site features artificial intelligence assistants (chat, data analysis and reports). The content of messages you send to the chat may be processed by external language-model providers to generate the response. Responses may be inaccurate and do not constitute professional advice. See the full conditions in our AI Usage Policy.
11. Security measures
We implement reasonable administrative, technical and physical measures to protect your personal data against unauthorized damage, loss, alteration, destruction, use, access or disclosure, including encryption in transit, access controls, activity logging and data minimization. No system is completely infallible; in the event of a breach that significantly affects your rights, we will inform you as required by law.
12. Changes to this privacy notice
This notice may be updated due to legal, operational or service changes. The current version will always be available on this page, with its last-updated date. If changes are substantial, we will announce them on the site itself.
13. Authority and consent
If you believe your right to personal data protection has been violated, you may file a complaint with the competent authority in Mexico (INAI).
By submitting your data through the form or the site chat, you acknowledge having read and accepted this Privacy Notice.